We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.
Our goal is to offer you the best shipping options at a reasonable price. WE ONLY SHIP TO THE UNITED KINGDOM.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are ready for dispatch within 24 hours after the order is placed. Orders placed before midday will be dispatched on the same day.
- Shipping time:
- Royal Mail Standard Shipping (3-5 days): £2.99
- Royal Mail First Class Shipping (1-2 days): £3.99
- If you have a special request for shipping, please contact us on firstname.lastname@example.org
- ITEMS MUST BE RETURNED WITHIN 28 DAYS FROM THE DELIVERY DATE.
- Items must be unopened and not altered in any way in order to be accepted for exchange or credit.
- Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional change.
- We do not offer price adjustments.
OUR QUALITY PROMISE:
If there is a problem with a product or an error on your order, e-mail email@example.com or call 07950114842 and we will assist you. If we’ve sent you the wrong or a damaged item, we will take care of return shipping and ship a replacement at no additional charge to you.
TO COMPLETE A RETURN
Please contact us on firstname.lastname@example.org with your concern and to initiate your refund. Send the items in the original packaging (or a different packaging, as long as it’s unmarked and appropriately sized / protected). We suggest using a carrier that provides tracking as we are not responsible for lost shipments.
120 Mount Pleasant,
Once the returned item is received, please allow 7 to 10 business days for the item to be verified and processed. The original price of the item(s) plus any applicable tax will be credited back to your original form of payment.